Refund of the Starter subscription

Hi,

Following up on my earlier message regarding attachment issues on efanovvasiliy@mail.ru. I want to clarify my position now that I've done further testing.

I've since found that test files do upload successfully on both efanovvasiliy@mail.ru and efanovvasiliy@gmail.com, but only in a brand-new chat — the issue appears to be tied to specific chat sessions (possibly long ones) rather than the account itself. I also noticed that memory doesn't sync properly between the mobile app and the web client, even when logged into the same account on both.

Given these findings, I don't think the Starter subscription purchase was the right call at this stage — I upgraded before I'd had a real chance to evaluate whether the product fits my workflow, and my first day was spent almost entirely on troubleshooting rather than actual use.

I'd like to request a full refund of the Starter subscription charged on efanovvasiliy@mail.ru on 2026-09-15. I want to be clear that this isn't a complaint about Anuma as a product — I was recommended it by friends as reliable and well-built, and I'd like the chance to properly test the free tier, resolve the issues above, and make an informed decision about upgrading again once I understand the product better.

Please let me know if you need any additional information to process this refund.

Best regards, Vasily Efanov Please send your response to both efanovvasiliy@mail.ru and efanovvasiliy@gmail.com.